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Embeddable payments let you add PCI DSS-compliant payment journeys directly into any website or app. Sensitive data is securely handled outside your systems, helping you protect customers, reduce PCI scope, improve conversion, and deliver consistent, branded payment experiences across digital channels at scale.
Security and compliance
Process secure, compliant payments while automatically masking sensitive data in every channel for both human and AI agents.
Secure AI
Transformational AI solutions for the contact center with security and compliance built in.
Operational insights
Actionable insight from across your Eckoh solutions to help improve contact center performance and decision-making.
Security and compliance
Voice
Secure telephone payments
Eckoh's patented CallGuard solution allows contact center agents to securely process payment over the phone while maintaining 100% contact with the customer. As the customer enters their card details, sensitive data is automatically masked.
Chat
Secure chat payments
Provide a payment interface directly in the chat. Customers can pay securely without leaving the chat, eliminating the need to redirect to external payment pages.
Digital payments
Secure payment links
Share a secure payment link with your customer in any digital contact channel, providing a range of payment options. Unlike typical pay-by-link solutions, the agent maintains contact with real-time updates on the customer payment journey.
Self-service
Automated secure payments via IVR
Eckoh payment IVR enables secure, always-on phone payments through automated interactive voice response. Integrated with your systems and payment providers, it drives conversions around the clock, frees agents from routine payment calls, and keeps card data out of your contact center for stronger security and simplified PCI DSS compliance.
Voice
Secure telephone payments
Chat
Secure chat payments
Digital payments
Secure payment links
Embeddable payments
Secure website payments
Self-service
Automated secure payments via IVR
Secure AI
Conversational AI agent
Secure AI agents for every channel
Automate up to 90% of routine calls and chats with your customers. Eckoh AI agents are uniquely positioned to drive contact center revenue with upsell, cross-sell, customer retention, and built in secure payments. All without compromising on trust, security, and compliance.
AI payments
Eckoh secure payments for your AI agents
Enable your conversational AI agents to take payments safely across voice, chat, and digital channels. Sensitive data is automatically masked so it never enters the contact center, enabling PCI DSS compliance, smoother customer payment journeys, and automated revenue generation without disrupting the customer’s channel of choice.
AI summaries
Automatically summarize secure transcripts
Transform masked call transcripts into concise, secure overviews with sentiment insight. Contact center teams gain fast visibility into interactions without reviewing full transcripts or exposing sensitive data, improving efficiency, oversight, and customer experience while maintaining strict security and regulatory compliance.
Conversational AI agent
Secure AI agents for every channel
AI payments
Eckoh secure payments for your AI agents
AI summaries
Automatically summarize secure transcripts
Operational insight
Secure recording
Recording that automatically masks sensitive data
Capture customer conversations while automatically masking sensitive data. Teams gain safe, searchable access to recordings and on-demand transcription to understand sentiment, uncover insight, and improve performance, all while maintaining strong security, compliance, and confidence across complex contact center environments.
Real-time transcription
Transcription that automatically masks sensitive data
Securely convert live and recorded calls into accurate, searchable text while automatically masking sensitive data. Teams gain fast, compliant access to conversation insight without manual redaction, helping improve efficiency, service quality, and regulatory compliance across every contact center interaction.
Virtual floor
Visualize the contact center
Provide contact center leaders real-time operational visibility across live human and AI interactions. A single visualization highlights priorities as they happen, helping supervisors spot risk, support agents, and intervene faster to improve customer experience, consistency, and operational efficiency across complex, hybrid contact centers.
Reporting dashboard
Actionable insight
Provide real-time and historical visibility into contact center performance. Track call volumes, success rates, errors, and trends in a single view to spot issues faster, optimize operations, and link service performance to customer experience, efficiency, and business outcomes.
Secure recording
Recording that automatically masks sensitive data
Real-time transcription
Transcription that automatically masks sensitive data
Virtual floor
Visualize the contact center
Reporting dashboard
Actionable insight
Industries
Delivering compliance across regulated industries
Healthcare
Healthcare
Deliver a secure and positive experience for your patients and members with every interaction, while driving up efficiency and reducing costs.
Financial
Financial
Sharpen your competitive edge and build loyalty in a marketplace that’s being shaken up by innovation, disruption, and regulation.
Travel
Travel
Increase customer loyalty and build greater trust, even when you’re facing a host of global challenges.
Retail
Retail
Compete and win lasting loyalty by creating better customer experiences and greater trust in your brand.
Utilities
Utilities
Enhance efficiency, customer service and security at a time when the industry is under huge stress.