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While conversational AI can enhance customer convenience, security and compliance are critical when handling...
Secure Engagement Platform
Where security becomes a strategic advantage
Platform
Eckoh’s secure customer engagement platform for human and AI agents delivers industry-leading solutions that keep organizations PCI DSS compliant while driving efficiency, reducing costs, and transforming contact centers into revenue generators.
Security & Compliance
Descope your contact center from PCI DSS and meet customer expectations with Eckoh’s secure payment solutions.
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Voice: Secure phone payments
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Digital: Secure payment links
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Chat: Secure payments in chat
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Self-Service IVR: Secure IVR payments
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Embeddable Payments: Secure website payments
Secure AI
Resolve routine queries, process secure payments 24/7, and free teams to focus on complex, high-value interactions
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Conversational AI Agents: Secure payments in voice and chat
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AI Summaries: Use with your existing conversational AI agent
- AI Payments: Use with your existing conversational AI agent
Operational Insights
Monitor, record, and analyze every interaction with real-time tools built for secure, modern contact centers
- Virtual Floor: Live contact center overview
- Secure Recording: Cloud call recording
- Real-Time Transcription: Transcribe live calls from human and AI agents.
Integration Partners
Integration Partners
Partner integrations build on trust, delivering secure, seamless customer engagement experiences.
Industry-Specific Solutions
Industry-Specific Solutions
Tailored secure solutions solving industry-specific challenges across healthcare, financial services, retail, and more.
Security at the highest standards
Eckoh holds accreditations from globally recognized standards and certification organizations. Our commitment to operational integrity and the highest security standards gives you confidence that every customer interaction is protected.
- Trusted by 200+ global enterprises.
- Over 1 billion secure interactions every year.
- PCI DSS Level 1 Service Provider since 2009.
Case Study
Kingfisher’s Strategic Payment Security Journey with Eckoh: A Decade of Partnership and Innovation
Kingfisher partnered with Eckoh to secure payments across B&Q and Screwfix contact centers. Over the past 10 years, Eckoh has helped maintain PCI compliance, support major transitions, and align payment security with business goals, without disrupting customer experience.
Case Study
Securing payments and lowering risk using CallGuard
Eckoh enables Banner Health to secure payments across multiple payment applications and environments plus removes the need for encrypted payment devices in the home workplace.
Case Study
Securing card data during live chat payments using ChatGuard
Eckoh enables a major US utility company to offer its customers secure payment options via online chat and other digital channels
Case Study
Full contact center services for a leading bowling chain since 2011.
Provision of secure contact center bookings, payments and inquiries.
Industries
Delivering compliance across regulated industries
Healthcare
Healthcare
Deliver a secure and positive experience for your patients and members with every interaction, while driving up efficiency and reducing costs.
Financial
Financial
Sharpen your competitive edge and build loyalty in a marketplace that’s being shaken up by innovation, disruption, and regulation.
Travel
Travel
Increase customer loyalty and build greater trust, even when you’re facing a host of global challenges.
Retail
Retail
Compete and win lasting loyalty by creating better customer experiences and greater trust in your brand.
Utilities
Utilities
Enhance efficiency, customer service and security at a time when the industry is under huge stress.
Resources
Blog
4
minute
Many contact centers still rely on outdated payment methods that were once “good enough” but now pose serious...
5
minute
From healthcare and finance to government, AI is helping contact centers handle sensitive transactions with...